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Tuesday, January 19, 2010

Frustration to the Nth Degree....









I've been trying to cancel my Dish Network subscription since last Friday. See, with this new year came tough decisions and one of those decisions was trimming unnecessary costs from our budget.


We have always had cable or satellite television. It's just a given. But, here's the question that kept popping in my head.....Why??? Why do we need to pay for television? Why can't we just get an antenna for our digital television and be happy with free TV? Can we afford the basic Dish Network package? Yeah... But why????



So, that decision was made. We went ahead an unplugged the satellite dish and I discovered that...


I am severely addicted to TV!!!!!!


But, that's okay. I can do this....



I have better things to do with my time. Really.



So, on Friday, I called Dish Network. I told the automated man what I wanted, spoke my phone number and PIN numbers, which he couldn't understand. UGH I punched the numbers into the phone and was quicky transferred to the billing department. I spoke with a customer service rep. It went something like this:




CS: Thanks for calling Dish Network. How can I help you?


Me: I'd like to talk to you about my account.


CS: Phone number with area code please.


Me: (I give that info....again.)


CS: PIN number please.


Me: (I give that info....again.)


CS: Okay, how can I help you?


Me: I'd like to cancel my service, please.


CS: OH! We don't want you to do that? What can we do to keep you as a customer? What can we do to make you happy?


Me: Uh....I'm not unhappy, I just want to cancel my service.


CS: Well, we hate to lose you as a customer....


Me: I know, but I just need to cancel my service.


CS: Okay, let me transfer you to the right person to help with your request. Please hold.





~~~~~~~~





CS#2: Hello, thank you for calling Dish Network. How can I help you?
Me: I was transferred to you. I'd like to cancel my service.


CS#2: Oh...well we hate to lose you as a customer! Can I have your phone number and PIN please?


Me: (I give my phone number and PIN number.....AGAIN.)


CS#2: Okay, let me transfer you to the right person to help with your request. Please, do not hang up.





~~~~~~





CS#3: Hello. Thank you for calling Dish Network. How can I help you?


Me: Yes, I was transferred to you for help cancelling my account.


CS#3: Oh, I'm so sorry! We hate to lose you as a customer. First, can I have your phone number with area code and your PIN number please?


Me: (Give this information....AGAIN.)


CS#3: Okay, and you want to cancel your service?


Me: Yes.


CS#3: Okay. Please hold for a moment while I transfer you to the right person....


Me: ARRGGHGHGHHHHHH!!!!





~~~~~~





This is NO joke. This really happened. Ugh. I hung up at that point. I tried again later and went through this same process again with two transfers.



So, as of right now, my Dish Network account is wracking up additional charges because the people who answer the phones apparently have no idea who this "RIGHT PERSON" really is.



Will the "RIGHT PERSON" at Dish Network please step forward??? I would LOVE to cancel my service.....







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